The Client Assistance Program
Protects the rights of adults with disabilities seeking vocational rehabilitation. Services include informing clients of their rights, advocacy on their behalf and representation at hearings.

Contact CAP
Nassau and Suffolk
CALL:  516.248.2222 x.10

Q&A's about CAP
 
Q.  How can CAP assist me?
A.  CAP advocates can explain how the VESID and CBVH systems work, discuss your options and review your Individualized Plan for Employment (IPE).

Q.  When should I call CAP?
A.  At any point in the process of obtaining training, services and employment:

• When you apply for VESID or CBVH services and have questions;
• When you disagree with VESID or CBVH on your goals and services;
• When you have problems or delays in obtaining services; and
• If you object to your case being closed.

Q.  Do I get to choose my employment or career goals?
A.  Your employment and career goals should reflect your interests and abilities. VESID and CBVH counselors should work with you as a full partner in developing these goals. If you believe your IPE does not reflect your interests and abilities, call CAP.

Q.  What if I want to challenge a service denial?
A.  CAP will work with VESID or CBVH counselors to negotiate a solution to your complaint. If negotiation is unsuccessful, CAP can accompany you to mediation or represent you at:

• Administrative review;
• Fair hearing; and
• Legal action.

Q.  What if I have an Independent Living Center complaint?
A.  CAP can assist in resolving complaints and disputes with independent living centers.

 This program is funded through grants from the New York State Commission on Quality of Care